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PointsBet is an Australian online gambling company that offers its services in Ontario, allowing you to access its sportsbook and online casino. Regulated by the leading gambling authorities in Ontario, AGCO and iGaming Ontario, PointsBet is a legal and safe gambling platform.
In our PointsBet Casino review we zero in on every aspect of this site, from games and payment methods to trustworthiness, user experience and casino bonuses.
✨ Bonuses and Promotions
We all know that some players pick an online casino based solely on its bonus offers. “The more, the merrier” should be the motto for any casino site that wants to attract new customers and retain existing ones. Still, some iGaming operators fail to meet players’ expectations in this department, providing only a few offers. Unfortunately, this is the case with PointsBet online casino in Ontario.
PointsBet Casino Welcome Bonus
PointsBet Casino Canada greets all new members from Ontario with an enticing bonus offer, awarding up to 400 free spins. The number of spins you’ll get depends on your cumulative amount of real-money wagers placed during the first day of playing at the casino (the First Wager Day). Here is the breakdown of the offer through tiers:
- Tier 1: Wager $.01 – $49 to get 10 free spins at $.20 each.
- Tier 2: Wager $50 – $199 to receive 50 spins, $.20 each.
- Tier 3: Wager $200 – $499 for 100 bonus spins, each worth $.20 each.
- Tier 4: Wager $500 – $999 to receive 200 freebies at $.20 each.
- Tier 5: Wager $1000+, and the casino will reward you with 400 bonus spins ($.20 each).
You’ll see bonus spins in your account when the First Wager Day ends. It means free spins are credited the following day.
The spins you receive can only be used in one video slot, Cash Eruption. The maximum win you can collect from free spins is $80 (400 x $0.20). Keep in mind that the spins are valid for 7 days from the moment you receive them. Also, the bonus spins amount is excluded from winnings, so if you win $20 using free spins worth $10, your real-money casino balance will be credited only with $20. The good news, though, is the fact the offer has no wagering requirements.
Casino Game of the Week & Casino Featured Game
The only remaining casino promos at PointsBet Canada are Casino Game of the Week and the Featured Game. When writing this review, the game of the week was Lots of Likes, and the featured one was Cool Catch!, both from IGT.
General Information and Accessibility
PointsBet Holdings Ltd. is a sports betting operator and iGaming provider listed on the Australian Stock Exchange. The company was founded in 2015, and two years later, in February 2017, it launched its innovative sports betting platform in Australia – PointsBetting.
However, the operator’s ambitions quickly expanded beyond Australian borders. In 2019, they launched operations in the US, offering sports betting services in New Jersey, Virginia, New York, and several other states. The company soon became one of the fastest-growing online gambling operators in the States. Another milestone was reached when they added an online casino platform launched in Michigan in May 2021.
However, when Ontario legalized online gambling in April 2022, PointsBet applied for the official licence in this Canadian province. Since then, the operator has been offering sports betting and iGaming services in Ontario. Canadians can access the localized PoinsBet Canada version tailored to their specific needs through on.pointsbet.ca.
The company prides itself on having an authentically Canadian approach. They signed several partnership and sponsorship deals with leading local sports organizations and teams to provide a truly Canada-oriented sports betting experience. These organizations include Maple Leaf Sports & Entertainment (MLSE), NBA Canada, Curling Canada, and the NHL Alumni Association.
Although PointsBet is best known for its sportsbook, it also has an online casino that has become one of Ontario’s leading destinations for online casino gaming.
Safety, Trustworthiness, Legal Compliance and Terms
Trustworthiness and legal compliance are the main things one should check before choosing an online casino. Luckily, in the case of PointsBet, you shouldn’t worry about both of these criteria.
PointsBet Casino is legal in Canada. It is licensed by the Alcohol and Gaming Commission of Ontario (AGCO) to offer its services to players in Ontario. Moreover, the brand is also regulated by iGaming Ontario. Therefore, as a player, you can rest assured that you’re signing up with a casino operator that meets the highest industry standards, which include casino safety and transparency.
One of the ways to establish if the casino site is truly fair is by reading its T&C. At PointsBet, the Terms and Conditions clearly explain everything that’s important. You’ll find all the details related to the KYC procedure, the legal age to join the casino (19 years), account security, and a definition of problem gambling they address with responsible gambling tools on-site.
The casino has the RG Check program accreditation provided by the Responsible Gambling Council. As an independent non-profit organization that has been a leader in preventing problem gambling in Canada, the certification by RGC is another sign of PointsBet’s commitment to ensuring a gaming environment that is both engaging and safe.
If a player has any issues controlling his gambling, PointsBet offers a range of measures, including Pre-Commitment Limits. The feature allows you to set limits on the amounts you wager, deposit, and lose, which take immediate effect and can last 1-30 days. Also, you can take the Responsible Gambling Council’s quiz to confirm if you may be developing harmful gambling behaviour so you can act on time and avoid further problems.
User Experience: Feedback, Ratings, and Support
As experienced online casino reviewers, our team checks the site and looks around to find players’ feedback. In the case of PointsBet Canada, we didn’t find any serious complaints. Players from Australia emphasize a few negatives related to sportsbook promotions and customer support. However, gamers from Canada seem to like the PointsBet online casino.
Still, since we at CasinoBonus take our job seriously, we dug deeper to learn that in November 2023, AGCO issued a $150,000 fine to PointsBet after discovering that the operator failed to meet the province’s responsible gambling requirements. Namely, PointsBet didn’t intervene to help a player in need who lost $500,000 in less than three months. Clearly, the operator will need to take players’ protection more seriously. In other words, having responsible gaming tools in place is one thing. Putting them into action is another.
Finally, regarding customer support, the casino’s customer service is available 24/7 through live chat and email. If you prefer speaking with an agent, dial 1-833-441-1940. Or visit the help centre, which has several categories that deliver detailed answers related to your account, deposits and withdrawals, and promotions.
We can confirm that agents reply promptly and are very professional and friendly. We had a chance to chat with Charlie, who answered all our questions.
Casino Performance, Reputation, and Complaints
PointsBet is an award-winning online gambling company that proudly boasts two Best Sports Betting Operator awards from EGR North America. These awards further confirm that PointsBet Casino Canada has a rock-solid reputation.
However, we’ve already mentioned that PointsBet had certain “hiccups” with timely reactions related to problem gambling. They paid the fine, so we hope they won’t make the same mistake again.
If you have any complaints, you can contact the support team via live chat or by sending a message to [email protected]. Still, if you can’t resolve a dispute with PointsBet, the site directs you to the Alcohol and Gaming Commission of Ontario or their iAGCO online portal for further assistance. These details are in the casino’s T&C in the Dispute Resolution section (1.11).
Game Selection and Providers
PointsBet is best known as a sports betting operator. However, Canadian players can also enjoy playing various casino games at the PointsBet iGaming section of the site. Still, the offering at the online casino is not as impressive as in the PointsBet sportsbook. This makes sense since the brand is, first and foremost, a sports betting site.
The casino offers over 200 games, including online slots, card and table games, live dealer titles, and video poker. Despite the casino lobby being limited in terms of the number of games, this is not unnecessarily bad. PointsBet shows they focus on providing quality titles from top-tier content developers. As a result, you can look forward to playing games from IGT, NetEnt, and Evolution.
If you prefer releases with an innovative Slingo twist, you’ll find a good selection of games like Slingo Starburst, Slingo Sweet Bonanza, and Slingo Deal or No Deal. Virtual card and table games include different versions of blackjack, poker, baccarat and roulette. You can try your luck playing Multihand Blackjack, Double Bonus Spin Roulette, or Three Card Poker.
Last but not least, live casino offers top releases from the world’s leading live dealer games provider – Evolution. Whenever Evolution is in the house, you know you’re in for a treat. Therefore, at PointsBet, you can play Lightning Roulette, Infinite Blackjack, Craps Live, Bac Bo, Fan Tan, or Golden Wealth Baccarat. Not to forget live game shows, the crown jewel of Evolution’s live casino offering. PointsBet features the most engaging ones, including Crazy Time, Dream Catcher, and Deal or No Deal Live.
Financial Transactions: Payments and Withdrawals
Players from Canada can use Visa, Mastercard, Interac e-transfer, PayPal, and Online Banking to credit their accounts. The minimum deposit amount for all of them is $5. At the same time, the maximum deposit allowed is as follows:
- Visa/Mastercard: $50,000
- Interac: $3,000
- Online Banking: $10,000
- PayPal: $50,000
To cash out winnings, you can only use Online Banking, Interac, and PayPal.
Speaking of withdrawal waiting times, the casino generally processes withdrawal requests within 24 hours, but sometimes, this process can last up to five working days.
Website, Usability, and Mobile Compatibility
One of PointsBet’s main qualities is that it runs on a platform developed entirely in-house. In other words, the operator owns and controls the technology end-to-end, thus avoiding any third-party involvement. This way, the provider ensures security, offering a robust and reliable gambling platform.
The website has a simple yet effective layout. Since this is a relatively small online casino, everything here is neatly organized, so you definitely won’t have any problems finding what you need. The games have separate categories and a search bar you can use to find your favourite games in seconds.
We didn’t have any problems playing games as they load quickly. Also, each of them features an info page you can use to see a game’s preview.
PointsBet is optimized for mobile play from the browser if you want to play games on the go. But they also have dedicated iOS and Android apps you can install from the website.
Additional Features and VIP Programs
Unfortunately, PointsBet currently doesn’t offer a loyalty and VIP program for their casino players in Canada. Hopefully, this will change soon. As for the additional features, the main one is the sports betting section, which is packed with various sports and popular Canadian leagues and sports events.
Summary: Positives, Negatives, and Interesting Facts
PointsBet Canada is a small but good-quality online casino. Despite a relatively low number of games, they are provided by top iGaming brands like IGT or Evolution. Still, we hope that PointsBet will expand the game library by adding more content providers that will supply more games.
Also, the promotions page could have more bonuses. A welcome deal and two campaigns promoting new and featured games are not enough. However, the cashier includes the most convenient payment methods Canadians use. Hence, both deposits and withdrawals are as easy as a breeze. The minimum deposit of only $5 is more than affordable for all players, which certainly adds more appeal to this site.