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PowerPlay Casino Review 2024

Promotional T&C's apply. Play Responsibily. 19+

PowerPlay has been around since 2018 and, over the years, has become a popular destination for sports betting. However, the platform has a quality selection of online casino games that aims to satisfy even the most demanding players. Its offering also includes a generous welcome package for new customers.

In this comprehensive review, we’ll provide a detailed look into PowerPlay Casino. It’s a perfect opportunity for Canadian players to get to know more about this online casino site and see whether it’s the right choice for them.

✨ Bonuses and Promotions

Bonuses are an essential part of every great casino experience, and PowerPlay Casino is fully aware of this fact. That’s why it has prepared several offers designed to start your stay in style and, more importantly, keep you returning for more. Despite their appeal, there aren’t many of them to begin with, which may discourage players in the long run.

Before claiming any type of bonus, we recommend carefully reading its T&Cs. Pay attention to the associated wagering requirement, and make sure to meet these conditions before the offer expires. Otherwise, you won’t be able to claim any money and boost your casino balance.

We recommend playing slots, which contribute 100% to the bonus wagering requirements. Live casino games contribute 50%, blackjack and roulette 10%, while dice games and poker contribute 5%. Avoid playing progressive slots and baccarat, as they don’t have any impact on your wagering requirement.

PowerPlay Casino Welcome Bonus

After opening a new account at PowerPlay Casino, players from Canada can look forward to a nice welcome bonus. To claim it, they must deposit at least $10. The casino will match the first deposit 100% with a bonus of up to $200. If you wish to take full advantage of this offer, we recommend depositing a larger amount, as the bonus can be used only once.

The welcome bonus has a playthrough of 35x, meaning you have to wager it 35 times before the funds arrive in your casino balance. Keep in mind that you won’t be able to place bets over $25, with the maximum win set at $4,000. The welcome bonus is valid for 30 days.

Second Deposit Bonus

The fun doesn’t end there, as making a second deposit of anywhere from $10 to $500 allows you to benefit from a 100% bonus of up to $500. The second deposit bonus has a rollover of 35x, the maximum win of $4,000 and expires in 30 days. Any bets over $25 won’t count towards the offer’s wagering requirement.

Third Deposit Bonus

Upon making a third deposit of at least $10 (maximum $300), you’ll get another deposit bonus of 100%, up to $300. The same rules also apply, meaning the wagering requirement is 35x, with the maximum win of $4,000. Like previous deposit offers, this one is valid for 30 days.

Bonus Spins Tuesday

Regular players have a real treat every Tuesday, as betting $20 or more on slots for 5 consecutive days awards up to 100 bonus spins. They will get 20 spins for every day they bet the said amount. Spins are awarded at noon every Tuesday and can be used on any slot game in the next 24 hours.

General Information and Accessibility

Before we delve deep into PowerPlay Casino’s offering, we’ll cover the basics. As mentioned, the platform debuted in 2018, and its modern appearance and seamless navigation allow new players to find their way around the site easily.

PowerPlay.com is operated by Deck Entertainment B.V. and holds two licenses, one of which allows it to offer its services to customers from Canada. This review is particularly focused on them and their experience.

If you’re a regular reader at CasinoBonus, you know that we’ll provide information about the games this iGaming site offers, bonuses and promotions, banking methods, and other useful details. We kick off the review by exploring PowerPlay Casino’s selection of bonuses and promotions.

Safety, Trustworthiness, Legal Compliance and Terms

PowerPlay Casino relies on SSL encryption with 128-bit keys to offer Canadian players the maximum level of security and ensure their personal and financial details are protected at all times. Based on the customer feedback, the site is a safe place to gamble.

The casino holds two licenses, one issued by Curacao Interactive Licensing and the other by the Alcohol and Gaming Commission of Ontario. This indicates the site adheres to the strict rules set by these regulators and further confirms its reliability and trustworthiness.

PowerPlay Casino also pays particular attention to the well-being of its players. The site wants them to enjoy gambling and provides a wide range of tools to make sure their activity doesn’t get out of control.

You can set daily, weekly, or monthly deposit limits, as well as manage the amount of money you lose in a specific period of time (a day, week, or month). If necessary, you can take a break from gambling, with the timeout lasting from 24 hours up to 3 months. The self-exclusion option is also available.

The Responsible Gambling page provides tips on how to gamble in a responsible manner and links to several organizations that offer assistance to problem gamblers. These include ConnexOntario, Gamblers Anonymous, and Gambling Therapy.

Customers from Alberta, Manitoba, and Quebec have to be 18 or over to open a PowerPlay Casino account, while the legal age for gambling in Ontario is 19.

User Experience: Feedback, Ratings, and Support

Our expert reviewers carefully listened to what other PowerPlay Casino members had to say. Getting feedback is crucial, as it allows players to make more informed decisions when joining an online casino.

While the site’s user interface received mixed reviews, players particularly praised fast withdrawal times and seamless verification process. Users stated the site’s customer support was responsive and very friendly.

Some said the number of available games could be more significant, but most praised their quality.

As mentioned earlier, more bonuses are needed, as once you use your deposit offers, there’s only one regular weekly promotion left to keep players entertained. In our opinion, that’s hardly enough to keep them coming back for more. We would like to see more payment options, both for depositing and withdrawing. Although the current ones do their job with flying colours, having more choices is always great.

PowerPlay Casino provides 24/7 live chat, email, and phone customer support. When you open the Support page from the main menu at the top, you’ll see the available communication channels you can use to contact the agents if you need assistance. Also, the FAQ page is full of articles dealing with various issues related to deposits, withdrawals, bonuses, etc.

Casino Performance, Reputation, and Complaints

Problems happen; in that case, we value how a casino deals with these issues. If you have a complaint, your first step is to contact customer support. You can use the live chat facility or send an email to [email protected]. After filing a formal complaint, the casino’s management team will get in touch with you within 72 hours.

If the resolution offered by the management team isn’t satisfactory, you can contact iGaming Ontario (iGO) for support via their website. The link is in the casino’s T&C. Finally, it’s worth noting that iGO may refer your complaint to AGCO.

Game Selection and Providers

PowerPlay Casino is home to a vast array of games. Canadian players can enjoy slots, live casino games, and table games. Regardless of your taste, we’re sure you’ll find something you like.

You’ll be spoilt for choice when it comes to software providers on offer, as PowerPlay Casino features titles from some of the best-known companies in the iGaming industry. These include Games Global, Pragmatic Play, Playtech, and many others.

The slot category also includes a couple of progressive jackpot games. Although small in number, this lineup includes the cult Mega Moolah slot, which earned the nickname “the Million Maker” due to the massive prizes it has paid out over the years.

If you enjoy a genuine casino thrill, the site’s live casino section is the right place. What awaits you there is the wide range of live dealer games and game shows from Evolution. You can interact with dealers and other players and have an immersive gaming experience.

Moving on to the table games section, we find a decent selection of roulette, blackjack, poker and baccarat variants from Playtech and Games Global.

Financial Transactions: Payments and Withdrawals

Although the number of depositing and withdrawal methods is limited, we believe that most Canadian players won’t have a problem finding a suitable option. Of course, we always prefer having more choices.

You can fund your casino balance using Interac, Visa, Mastercard, and Paysafecard. These methods have instant processing times, meaning the deposited funds will immediately become available and ready to be used. The minimum deposit amount is $10, while the maximum varies. We should point out that depositing doesn’t incur additional fees.

If you wish to cash out your casino winnings, you can rely on Interac, Visa, and Mastercard to get the job done. Processing times are between 0 and 4 hours, although these times apply only on weekdays from 8 am to 5 am EST and weekends from 12 pm to 4 pm EST.

The minimum withdrawal is $10 for Visa and Mastercard and $25 for Interac. On the other hand, the maximum sum you can withdraw at once is $9,999 for Visa and Mastercard, while the limit for Interac is $3,000 per 24 hours.

Website, Usability, and Mobile Compatibility

We generally liked the site’s design, although certain aspects could be improved. The search bar is located next to the game menu, but it is easy to miss. The only criteria you can use to search the games is their name. Also, reaching the live chat function requires a bit of scrolling. We thought the casino didn’t have an FAQ page, but we later found it in the Customer Support section.

PowerPlay Casino is a mobile-friendly gaming platform, meaning you can enjoy your games on the go. The site adapts to any smartphone and tablet device, regardless of screen size. You can play via a mobile web browser or download the PowerPlay Casino app.

Additional Features and VIP Programs

Unfortunately, PowerPlay Casino doesn’t have a loyalty program. However, its high rollers have a unique advantage. When depositing at least $500, they will receive an additional 10%. It’s a great feature that shows PowerPlay Casino values big spenders. Hopefully, we’ll see a VIP program in the future.

Summary: Positives, Negatives, and Interesting Facts

PowerPlay Casino is a great choice for players from Canada. It offers hundreds of casino games, supports CAD and Interac, allows fast payouts, and has multiple ways to contact customer support, including live chat.

We would like to see more payment methods and more bonuses, particularly those for regular customers. Despite certain drawbacks, we recommend PowerPlay Casino to all Canadian gamblers looking for an enjoyable experience.

Pros

  • A diverse selection of games
  • Fast payouts
  • Live chat is available
  • Multiple customer support channels
  • Supports CAD and Interac
  • Holds an Ontario license

Cons

  • Limited selection of banking methods
  • Needs more bonuses
  • No loyalty program

Frequently Asked Questions

Yes, PowerPlay Casino holds an Ontario license, meaning it’s able to offer its services to players across Canada.

PowerPlay Casino has hundreds of games on offer. These include slots, progressive jackpot slots, live casino games, and table games.

Yes, after joining PowerPlay Casino and depositing $10 or more, you can claim a match deposit bonus of up to $200. It comes with a wagering requirement of 35x and is valid for 30 days.

The platform is mobile-friendly and adapts to all mobile devices. You can also download the PowerPlay Casino app for an even better experience on the go.

Canadian players can use Interac, Visa, Mastercard, and Paysafecard for depositing at PowerPlay Casino.